Information We Collect

When you use our services, we collect different types of information depending on how you interact with our platform. Here's what we gather and why:

• Personal Identification Details: Your name, email address, phone number, and business address when you create an account or contact us.
• Financial Information: Business financial data, transaction records, and payment details necessary for providing our finance services.
• Technical Data: IP address, browser type, device information, and how you navigate through our platform.
• Communication Records: Emails, chat messages, and phone call records when you communicate with our support team.
• Business Documents: Any files or documents you upload to use our services, such as invoices, receipts, or financial statements.

We don't collect information just for the sake of it. Everything we gather serves a specific purpose in delivering our services or improving your experience.

How We Use Your Information

Your data isn't sitting in a vault collecting dust. We actively use it to make your experience better and our services more useful. Here's the breakdown:

We don't sell your personal information to third parties. That's not our business model, and it never will be.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption methods to protect data both in transit and at rest.

No system is completely impenetrable, but we invest heavily in keeping your data secure. Our team takes security threats seriously and responds quickly when issues arise.

Sharing Your Information

We only share your information when necessary and with your interests in mind. Here's who might see your data:

• Service Providers: Payment processors, cloud hosting services, and analytics tools that help us run the platform. These companies are bound by strict confidentiality agreements.
• Legal Authorities: When required by Australian law or to respond to valid legal requests from government agencies.
• Business Transfers: If franqoralis is acquired or merged with another company, your information would transfer to the new entity under the same privacy protections.
• With Your Consent: Any other sharing would require your explicit permission first.

We don't share aggregated, anonymized data that can't identify you personally with business partners for research or trend analysis purposes.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. Here's what you can do:

• Access Your Data: Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
• Correct Inaccuracies: Update or correct any information that's wrong or outdated directly through your account settings or by contacting us.
• Delete Your Information: Ask us to delete your personal data. We'll comply unless we're legally required to retain certain records.
• Restrict Processing: Limit how we use your information in specific circumstances while keeping your account active.
• Data Portability: Request your data in a machine-readable format to transfer to another service provider.
• Object to Processing: Opt out of certain uses of your data, particularly for marketing purposes.
• Withdraw Consent: If you've given consent for specific data uses, you can withdraw it at any time.

Data Retention Periods

We don't keep your information forever. Different types of data have different retention periods based on business needs and legal requirements:

• Account Information: Retained while your account is active, plus seven years after closure for tax and legal compliance.
• Financial Records: Kept for seven years as required by Australian tax law and financial regulations.
• Communication Logs: Stored for three years to resolve disputes and improve service quality.
• Technical Data: Anonymized after 18 months and used only for statistical analysis.
• Marketing Data: Deleted immediately upon unsubscribing or after two years of inactivity.

When data reaches the end of its retention period, we securely delete or anonymize it so it can't be traced back to you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience. Most are essential, but some are optional:

• Essential Cookies: Required for basic platform functionality like logging in and accessing your account.
• Performance Cookies: Help us understand how users navigate the site so we can fix problems and improve layout.
• Functional Cookies: Remember your preferences and settings to personalize your experience.
• Analytics Cookies: Provide insights into usage patterns and feature popularity.

You can manage cookie preferences through your browser settings. Blocking certain cookies might affect platform functionality, but essential features will still work.

International Data Transfers

Your data is primarily stored in Australia. However, some service providers we use have servers in other countries with strong data protection laws, including the United States and European Union.

When we transfer data internationally, we ensure adequate safeguards are in place through standard contractual clauses and by working only with providers who maintain robust security standards compatible with Australian privacy requirements.

Children's Privacy

Our services are designed for business users and aren't intended for individuals under 18 years old. We don't knowingly collect personal information from children. If we discover we've inadvertently collected such data, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform.

The effective date at the top of this policy shows when it was last updated. We encourage you to review it periodically to stay informed about how we protect your information.

Complaints and Disputes

If you're concerned about how we've handled your personal information, contact us first. We'll investigate and respond to your complaint within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner: